Client
As the largest Managed Service Provider (MSP) for contingent staffing in Canada, this client has spent 35 years building business across more than 60 countries. They now have more than 2,500 employees driving continued success.
Challenge
The realization of this company’s goals would require continued growth. To succeed they would need strong partnerships that support their program. As this MSP looked to secure its ongoing growth, they needed a contingent staffing and payrolling partner that could consistently provide quality hires, making a positive impact on this organization’s client satisfaction.
Solution
S.i. Systems developed a staffing and payrolling strategy to meet and exceed three core criteria:
Impact – Measured by our response rate to distributed requisitions, starts, and total assignments.
Performance – Measured by quality of hire, submittal-to-start time, start-to-submittal ratio, and bill rate management compliance.
Partnership – Measured by surveys conducted with internal client teams on how easy S.i. is to work with on a day-to-day basis.
Since securing this client in 2012, S.i. Systems has met these objectives, and subsequently become one of their largest and most successful partners, providing contractors and payroll services through multiple VMS systems.
Outcomes
We now work with several client programs across Canada. By consistently providing high quality and timely resources,
S.i. Systems has become the top provider of Information and Communications Technology (ICT) continent staff for this large client. Our capability has been proven as we continue to provide a range of IT and non-IT professional services team members.
Not only is S.i. Systems their number one supplier, but we have successfully delivered on a high concentration of eCommerce and Financial Services clients, projects and role requirements. We are also the longest-standing vendor on the program, having been with them since the outset of their MSP launch with.
As a result, we are now part of the Strategic Partner Program, ranking within the top 1% of over 3,000 suppliers globally. This position is calculated based on total spend, key performance indicators, and internal metrics.
