Client
This integrated energy company has deep roots in Canada: they were the first to commercialize Canada’s oil sands, and operate Canada’s largest ethanol facility. S.i. has a long-standing relationship with this company, providing both IT contract staffing and payrolling services from Calgary and Mississauga.
Challenge
The client was using traditional System Integrators for most of their contingent workforce needs because of their internal HR requirements and workflow. In just one year, the client spent $15 million with integrators on staff augmentation services that could have been delivered at a lower cost with higher quality.
High turnover, a low-touch account management approach, and lack of knowledge transfer were being experienced while paying above-market rates. Additionally, payrolling rates were unpredictable, as each Independent Contractor sourced by the company was negotiating their own rate and fee.
Solution
S.i. Systems’ national account team worked with 16 buyers across the organization to create a program that would make it easy for hiring managers to use our services.
A pilot project demonstrated the value brought by S.i. Systems, and addressed concerns expressed by VPs. As a result, all staffing was moved from integrator to S.i. Systems, and architecture work that had been done elsewhere was allocated primarily to S.i. Systems.
Our tailored approach included:
a unique time & materials contract format, never before used by the organization
a brand new contingent workforce rate card to standardize rates based on market pay
service level agreements for account management and knowledge transfer
extensive monthly reporting to maintain visibility across the organization on adherence to the rate card, total number of field resources, and quality of contractors.
Outcomes
Through the work of our dedicated account team assigned to this project, our client saved millions of dollars. In addition, worker quality was improved (as rated by their internal managers through a survey).
By the end of the 1-year pilot program, two additional VPs had signed on to participate in the project, and our headcount had increased by over 250%.
